Last updated: 27.08.2025
1. What is Vaulted?
1.1. Who we are. We are Vaulted Limited (“Vaulted”, “we”, “us” or “our”). Our registered office is at Rhodes St, Merivale, Christchurch.
1.2. What we do. Vaulted operates a peer-to-peer marketplace (the “Marketplace”) that allows third-party lenders (“Lenders”) to list and rent out their items to third-party renters (“Renters”) using our website http://www.vaulted.co.nz (“Website”). The Marketplace and the Website together constitute the services we will provide to you (the “Services”).
1.3. Our Terms. The following terms and conditions and other requirements posted on our App and Website constitute the terms on which we provide the Services and our App and/or Website to you (either as a lender or a renter) (“you” or “your”), whether as a guest or a registered user (collectively “Terms”):
These Marketplace Terms and Conditions; and
Our privacy policy (“Privacy Policy”) available here.
1.4. Acceptance of our Terms. By using our Services and the App and/or Website you accept and agree to be bound and abide by these Terms in full. If you do not agree to these Terms, do not use our Services or Website. Please read the Terms carefully before using our Services and the App or Website.
1.5. These Terms and the Privacy Policy may change at any time. If we do make changes, we will place a notice on our Website. We may also send you an email and/or notify you by some other means. Changes take effect on the date set out at the end of these Terms. You should check our Terms often to stay informed of any changes that may affect you. Your continued use of the Website and/or App and/or Services after we change the Terms constitutes your acceptance of the changes. If you do not agree to any of the changes, you must cancel your account and not use any portion of the Services.
1.6. Who may use our Website and Services. The Services are intended for use only by persons who are at least 18 years of age and are based in New Zealand. By using the Services you confirm that you meet this requirement and that, if you are under the age of 18, you have received permission from your parent or guardian before using the Services.
1.7. Vaulted facilitates lending between users. Vaulted provides the Marketplace to allow Lenders and Renters to conclude rentals directly by and between each other. Vaulted does not monitor the quality of the items made available for rent and is not involved in the setting of prices – these are set entirely at the relevant Lender’s discretion. The contract is formed on acceptance of a rental on the Marketplace and is solely between the Lender and the Renter.
1.8. Vaulted is not a party to the contractual agreement between Lenders and Renters. Except where Vaulted is acting as a payment collect agent on behalf of the Lender, we do not act as an agent for either the Renter or the Lender in any other capacity
2. Setting up your account and using the Services
2.1. Account creation. Both Lenders and Renters must create an account to lend or rent items on the Vaulted Marketplace by providing certain information such as first and last name, contact details and billing information. We may also require additional forms of identification in order to verify your identity. You must provide accurate details about yourself when you create an account and not use any false details.
2.2. Passwords. You will be required to create a password for your account and we encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers and symbols). You are responsible for maintaining the confidentiality of your account details (including passwords) and for any activities that occur under your account. If you have any concerns that your account has been misused or that your password has been compromised, please contact us at help@vaulted.co.nz straight away. You may be held liable for losses incurred by us or any other person due to another person using your account or password. You may not use other user’s account or password at any time without the express permission and consent of the holder of that account or password.
2.3. Account deactivation. You may deactivate your account at any time by emailing help@vaulted.co.nz and requesting that your account be deactivated. Please include “account deactivation” in the subject line of the email. You can also do this yourself in ‘Account Settings’.
3. Your right to use the Service and your content
3.1. Service content ownership. The materials and content comprising the Services (excluding any Third-Party Materials and User Content (as defined below)) belong to us or our third-party licensors and you agree that you have no rights in the Website, the App or any portion of the Service other than the right to use and access the Service in accordance with these Terms.
3.2. Your use of the Services. Your right to use the Services is personal to you and you are not allowed to give this right to any other person.
3.3. Unless expressly permitted by us, you agree:
(a) not to copy, or attempt to copy the Website, the App or any other portion of the Service;
(b) not to give or sell or otherwise make available the Website, the App or any other portion of the Service to anybody else;
(c) not to change, edit, modify or attempt to change, edit or modify the Website, the App or any other portion of the Service in any way;
(d) not to look for or access the underlying code of the Website or any other portion of the Service that we have not expressly published publicly for general use.
(e) not use any automated device, software, process or means to access, retrieve, scrape or index any portion of our Site or its content. Or otherwise engage in any scraping, data mining, gathering or extraction methods on our site.
3.4. The Website, the App and the Services could include technical inaccuracies or typographical errors. We shall have no liability in connection with any such inaccuracies or errors, nor shall we have any obligation to identify and/or correct any such inaccuracies or errors.
3.5. Third-party links. If any links to third-party websites are provided, (“Linked Websites”), Vaulted does not endorse or sponsor any Linked Websites and is not responsible for the availability, accuracy, content, or any other aspect of the Linked Websites. Vaulted disclaims all liability for such Linked Websites, for all access to and use thereof, and for use of the links to such Linked Websites.
3.6. Third-party materials. If any information or material on the Services is provided by third-party content providers (“Third-Party Materials”), Vaulted has no editorial control or responsibility over such Third-Party Materials. Any opinions, statements, items, services or other Third-Party Materials are those of the applicable third party and we have no liability for such.
3.7. Third-party download terms. Where you download the App via the Apple app store (“Apple App Store”) or via Google’s Google Play (“Google Play”), you will be subject to the specific Apple App Store or Google Play terms (as applicable), governing your use of the Apple App Store or Google Play.
3.8. Uploading User Content. You confirm that any images, text or information that you upload to the Vaulted Service, including any reviews that you post about other users or items (collectively, the “User Content”) will meet the Acceptable Use Policy
3.9. Ownership of User Content. Vaulted do not claim ownership of your User Content, and ownership will remain with you and any third party whose content you upload to the Service. You grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sub-license and otherwise make available the User Content anywhere and in any form for the purposes of providing the Service (including allowing all users of the Service to view and use your User Content).
3.10. Vaulted’s licence to use User Content. You are solely responsible for ensuring that you have the necessary rights in all User Content to allow Vaulted to use the User Content in accordance with section 3.9 above and shall be solely liable if any of your User Content violates or infringes the intellectual property or privacy rights of any third party.
3.11. We may monitor any User Content. We have the right to reject, refuse or delete any User or User Content at our sole discretion where we think that it breaks any provisions of our Acceptable Use Policy.
4. Lender specific terms
4.1. Item categories. You may list any item that appears in our dropdown list of categories or search available on the Lender dashboard (“Lender Dashboard”). If the product you are looking to list does not fit into one of our designated categories you can contact help@vaulted.co.nz.
4.2. Item descriptions. All items must conform to any descriptions provided by you and you are responsible for ensuring that all items listed by you are fit for purpose and safe to use. Any damage to the item should be listed in the listing description and/or pictured in the item images.
4.3. Listing an item. Once your account is set up, you may begin to list items to rent. You are fully responsible for ensuring that all information that you provide about an item is accurate. When you submit a new listing, Vaulted shall approve the category and the placing of the listing on the Website and/or App. Once approved, the listing shall appear in the Lender Dashboard and shall enable you to accept rental requests from Renters and monitor payments. You acknowledge and agree that Vaulted does not verify any listings (including authenticity, price, quality, accuracy or fitness for purpose) and only checks a listing to ensure that it is placed in the correct category on the Website and/or App. Listed items shall appear on our Website and/or App, and will be available to all Renters to rent.
4.4. Item images. Vaulted request that you provide images of yourself modelling items that you wish to display for rent on the Service. All images must comply with our Website Acceptable Use Policy and must be your own and not infringe the intellectual property or privacy rights of any person. Vaulted shall upload the images provided ‘as is’ and shall not have any responsibility or liability in respect of the images provided. Vaulted have full discretion to rank listings on their Website and/or App as they see fit and based on their own internal algorithms. Vaulted shall not have any responsibility or liability for you the position of your listings on the Website and/or App.
4.5 Item Authenticity. As a Lender, you must possess appropriate documentation or proof of authenticity for any item you list for rent on the Vaulted platform. This may include, but is not limited to, purchase receipts, certificates of authenticity, or any other verifiable evidence that confirms the item’s genuineness. Vaulted reserves the right to request these documents at any time, either before or after a listing is approved.Failure to provide satisfactory proof of authenticity when requested may result in the suspension or removal of your listing, and could lead to further actions, including but not limited to account suspension or termination. By submitting a listing, you agree to comply with any requests for documentation and understand that failure to do so may have consequences as outlined above.
4.6. Proof of condition. Separate to the item images provided to Vaulted to list the items, Lenders must take photos of all items no more than 24 hours before the time of posting. These photos must show any existing damage (if applicable) and the condition of the item. Without these photos, Vaulted will not be able to assist in a dispute regarding damage during a rental.
4.7. Repeat cancellations. For any cancellations made by the Lender within 72 hours of the rental start date, Vaulted reserves the right to publish a review indicating that the Lender has cancelled a rental or rentals. In addition, Vaulted reserves the right to “pause” wardrobes due to inactivity or repeated declined or expired rentals.
4.8. Lender’s responsibilities. You are responsible for ensuring that:
(a) you have all the necessary rights to rent out any items you advertise on the Service, and that the Renter’s use of those items will not infringe or misappropriate any other party’s rights;
(b) you deliver any rented items to the Renter in accordance with terms which you have agreed with the Renter;
(c) any descriptions of the items you advertise for rent through the Service are accurate and include all information relevant to the use of the item, including (as appropriate):
i. notice of any defects, restrictions or other requirements that may apply to the use of the item; and
ii. any instructions or notices that may reasonably be required to use the item safely;
ii. any proof of purchase or associated documents to prove the item’s value, age and condition
(d) the items you advertise on the Service:
i. conform in all material respects to any pictures or descriptions that you upload to the Service;
ii. are safe to use in accordance with any reasonable instructions that you provide to the Renter;
iii. are fit for any purpose for which such items would normally be used, or any purpose communicated to you by the Renter; and
iv. can be legally offered for rent.
4.9. You are responsible for setting the terms on which you lend an item to a Renter (“Lender Rental Policy”). The Lender Rental Policy must include specific details relating to the item and also general details of rental, including the following:
(a) Item price. The price you wish to charge to the Renter for renting your item for the rental period (the “Rental Fee”). The Rental Fee you advertise on your listing must set out the total price payable for renting your items, including any applicable taxes or costs of delivery.
(b) Delivery costs. If items are being delivered by the Lender, the related costs should be set out. Please note that Vaulted is not responsible or liable for any applicable taxes or delivery costs.
(c) Fit policy: The amount you wish to refund the Renter in the event that item does not fit and the item is returned within 24 hours of the rental start date. Postage costs are non refundable.
(d) Refunds policy. Including the scenarios in which a Renter may request a refund in respect of a rental item, these must include the following:
a. The item is not as described or is defective.
i .The Renter is entitled to a full refund from the Lender if the item is sent by return post, unworn, within 24 hours of receiving the item.
ii. The Lender will be required to pay the Commission to Vaulted.
b. The item does not arrive by the rental start date.
i. The Renter is entitled to a full refund if the item is sent by return post, unworn, within 24 hours of receiving the item.
ii. The Lender will be required to pay the Commission to Vaulted.
c. The Renter cancels a rental during any cooling off period set by the Lender.
i. The Lender may choose to provide a cooling off period – see (e) and (f) below.
d. The Lender cancels a confirmed rental request
i.The Renter is entitled to a full refund of all fees.
ii. The Lender will be required to pay the Commission to Vaulted.
e. The Renter cancels a confirmed rental request less than 72 hours before the rental start date
i. The Renter will be charged 100% of the full rental value
i. The Lender will be required to pay the Commission to Vaulted.
(e) Cancellation policy – during the cooling off period. Including any cooling off period during which time the Renter may cancel a rental request and obtain a full refund – at the very least this period should last until the rental request is accepted by the Lender but you may agree to offer a longer cooling off period at your discretion.
(f) Cancellation policy outside of the cooling off period. You should include details of how a Renter may cancel outside of the cooling off period (e.g. if the item is not as described or defective) and any evidence that may be required to process any associated refunds.
4.10. Terms of rental. Once you have agreed the terms on which you will lend an item to a Renter, you must not amend those terms (including the Rental Fee) unless you have a valid, justifiable reason for doing so and the Renter agrees in writing to those amended terms.
4.11. Removing or cancelling a listing. You may remove a listing or cancel your agreement to lend an item to a Renter at any time up to 48 hours before the start of the relevant rental period or with agreement from the relevant Renter. If you cancel an agreement to rent an item to a Renter less than 48 hours before the start of the relevant rental period, Vaulted reserves the right, in its absolute discretion to charge you a cancellation fee equal to 30% of the relevant Rental Fee.
Verified Lender Program
4.12. Eligibility. Certain Lenders may be permitted (at Vaulted’s sole discretion) to sell items for purchase by users on the Website and App subject to the conditions below (“Verified Lender”). Verified Lender status is not automatic. All Verified Lenders shall be awarded a green tick within the App. In order to sell items on the Website, a Lender must:
(a) have a minimum of 3 positive reviews from Renters on the App;
(b) have a 4 (or more) star rating on the App; and
(c) have used the App within the last 28 days.
4.13. All Verified Lenders must sell items on the Website and App in accordance with this section 4 and these Terms. The Verified Lender is responsible for ensuring that any purchaser of the items for sale on the Website and App are non-refundable and shall be fully liable to the extent that the items sold do not comply with 4.5.
5. Renter Specific Terms
5.1. Your right to rent items. When you agree to rent an item from a Lender on the terms set by the Lender, the Lender grants you a limited right to use that item only for the relevant rental period. This right is personal to you and you are not allowed to give this right to any other person.
5.2. Renter’s responsibilities. You are responsible for ensuring that:
i. you are legally allowed to use any item that you borrow through the Service;
ii. you comply with all applicable law when using the item;
iii. you comply with any reasonable directions provided by the Lender in order to use the item safely; and
iv. you return the item in the same condition as it was in when you collected or received it from the Lender.
5.3. In-person collection. You may agree with the Lender to collect your item in person; both parties must agree to meet in a public and safe location. Vaulted strongly advises against meeting in private or isolated areas. Any in-person exchanges should be conducted with caution and awareness of personal safety. Vaulted is not liable for any incidents, disputes, or damages that may arise during an in-person meeting for collection or return of an item.
5.4. Returning an item at the end of a rental. You may agree with the Lender how you will return any items that you have rented from the Lender; however, you must ensure that you return any items that you have rented from the Lender on the agreed upon return date unless otherwise permitted by the Lender.
5.5. Proof of condition.Renters are required to take clear and detailed photos of all items before returning them. These photos must accurately show the condition of the item at the time of posting and should be taken immediately before packaging the item for return. It is important that these photos are taken while the item is laid flat or appropriately displayed; photos of the item being worn will not be accepted as proof of condition.
Failure to provide these photos may result in Vaulted assuming that the Renter is responsible for any damage or issues reported by the Lender upon return. By submitting these photos, Renters help ensure a fair assessment of the item’s condition, protecting both parties in case of any disputes.
5.6. You are responsible for loss of or damage to a rental item. Vaulted has no responsibility if you lose or damage an item and a Lender may seek damages from the Renter for replacing or repairing such item. A Lender may, in their sole discretion, charge you a fee in respect of any damage to or loss of their item, including fees associated with the repair, additional cleaning or replacement of such damaged item and shall be entitled to invoice you in respect of such fee. The Renter must notify the Lender of any damage that occurred during the rental as soon as possible. The Lender must notify the Renter of any damage within 24 hours of receipt of the returned items. Vaulted advises against regular rentals of delicate materials such as silk and beaded items as these will show signs of wear with repeated use due to the nature of the materials. Repeated rental is at the Lender’s risk. Renters will not be liable for general wear and tear. Normal wear and tear includes stains which can be removed by proper cleaning, minor snags, small numbers of missing beads, stuck zippers or other minor damage. Vaulted customer support may assist with evaluating what fair wear and tear is, and what is to be considered damage.
5.7. What happens if you miss a return deadline. If you fail to return an item by the agreed return date you must contact the Lender to notify them as soon as possible that you are going to miss the agreed return deadline. You will be required to extend the length of your rental period and pay for such extended rental period immediately unless otherwise agreed with the Lender. The Lender may not be able to accommodate the extension in which case you are solely responsible for returning the item(s) to the Lender as soon as possible and in any event on a date specified by Lender (“Longstop Date”).
(a) Renter Late Fees. If you fail to return the items by the end of the Longstop Date, the Lender may charge you a fee equivalent to the the daily rental fee, plus an additional 25% charge eg. if the rental fee is £10 per day, the renter will be charged £12.50 per day until the item has been returned. Lenders are permitted to send you an invoice directly.
(b) Vaulted Late Fees. If you fail to return the items by the end of the Longstop Date, Vaulted may charge your payment method with any reasonable legal expenses incurred by Vaulted or its partners in retrieving the items (“Vaulted Late Fees”). The renter is solely responsible for Late Fees. Vaulted is not able to cover any Late Fees on behalf of the renter.
The total cost of the Lender Late Fees and Vaulted Law Fees will be capped at the replacement value of the items. Vaulted shall determine the replacement value in its sole discretion and its determination shall be final and binding.
5.8. Theft. Theft of any item is not tolerated. If you steal or attempt to steal any item, the Lender and/or Vaulted shall be entitled to take legal action against you and inform the police. Vaulted is not responsible for any theft and cannot provide compensation for non-returned rentals.
6. Postage
Your Chosen Postage Option
6.1. Postage. Vaulted strongly recommends that both Lenders and Renters send all items by tracked and insured post. The sender will be liable to the other party for any loss or damage to items that occurred during postage. Vaulted is not liable for any such loss or damage.
6.2. Tracking. A tracking number must be provided for every item sent. If tracking is not available, Vaulted may not be able to assist in resolving any disputes related to the rental. Once tracking is provided, the recipient is responsible for being available for delivery on the expected delivery date. If the tracking information is not provided, Vaulted may assume the item has not been sent, and Lender Late Fees and / or Vaulted Law Fees may be charged accordingly.
6.3. Timely Shipping. The rental must be posted on time to arrive on the first day of the rental period. The rental must be returned on the final day of the rental period and sent before cut-off times to ensure the Next-Day delivery service is fulfilled. Vaulted recommends all rentals are returned using a Next-Day service and arrive with the Lender the day after the end of the rental period.
6.4. Address. The sender must ensure the correct address is labelled on the parcel.Any issues resulting from incorrect addresses, such as delays or non-delivery, may result in Late Fees, which Vaulted may impose at its sole discretion. All decisions on Late Fees by Vaulted are final.
6.5.Postage Disputes. The sender is responsible for the item until its delivered to the other party. When returning the rental, the sender must cooperate with the receiver to assist with any delivery queries and is responsible for the item until its received by the Lender.
6.6. Collection Window. In the event that a rental or purchased item is not collected by the recipient or named receiver within the specified collection window, Vaulted reserves the right to apply a Non-Collection Penalty Fee.
This fee may be considered in cases where: The recipient was the sole part able to collect or return the item The recipient failed to respond to communication attempts during this collection period The item remained uncollected despite reasonable delivery access and multiple notifications
The Non-Collection Penalty Fee is a reduced charge compared to standard Late Fees and will be assessed on a case-by-case basis. The fee shall not exceed the items replacement value in-line with the Late Fee Policy (Section 2).
6.7. Sunday & Public Holiday Delivery. Vaulted advises against scheduling deliveries to arrive on a Sunday or Public Holiday, as most delivery services do not operate on this day. We recommend selecting alternative delivery dates to avoid delays or missed rentals.
In-App Return Label
6.8. Parcel Drop-off. The renter must return the parcel by drop-off before the 12pm cut off on the final day of the rental period. If the parcel is dropped off after this time, Late Fees can be charged.
6.9. Postal disputes. In the event of disputes arising from damage, delay, theft, or other issues during transit or delivery, Vaulted will engage with the courier company to investigate. However, Vaulted does not accept responsibility for any such issues.
6.10. Postal delays. Vaulted is not responsible for postal delays caused by the courier service or any resulting late fees. However, delays caused by the Renter, including late posting, may contribute to late fee charges.
7. Fees and payment
7.1 .Rental Fees. The fees for renting an item will be set out on the relevant listing page (“Rental Fee”). Payment of the Rental Fee by the Renter shall be made via Stripe and will be subject to the Stripe terms and conditions of use.
For any transactions raised via Invoice, outside of the rental agreement, Vaulted charges the Renter a 15% fee to these payments.
7.2. If you are a Lender. We will collect the Rental Fee from the Renter on your behalf. Unless otherwise stated by us, commission on the Rental Fee at a rate of 15% plus GST (or as may be otherwise specified by Vaulted) will be taken by Vaulted (“Commission”). The Lender shall receive the Rental Fee, minus the Commission (and any other fees stated on the listing confirmation or notified to you by us from time to time) within 24 hours of the Rental Fee payment having been completed via our payment provider, Stripe. Vaulted shall not be responsible if payment is delayed for whatever reason.
7.3. Right to charge your payment method. If you fail to pay the Rental Fee or any late fees on time or otherwise steal, lose or damage any item, Vaulted shall be entitled to take payment from you via Stripe in respect of such late fees, theft, lost or damaged item if you do not respond to any communication or otherwise do not return the item within 21 days after the rental period has expired.
7.4. GST and other sales taxes. If you are a Lender, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable gst or other indirect taxes, including income or other taxes.
7.5. Security Deposit. Any Security Deposit being held by Vaulted shall be returned to the Renter within ten (10) business days of cancellation.
7.6. We may suspend access to the Services if any amounts remain unpaid. If, for whatever reason, we are unable to obtain payment from you and still have not received payment within 7 days after notifying you of the payment failure, Vaulted may, in its sole discretion, suspend or temporarily disable all or part of your access to the Services (without any responsibility to you), and we shall be under no obligation to provide any or all of the Service while the amount concerned remains unpaid. This does not affect any other rights and remedies available to us or the Lender by law. If you chargeback a payment that you were required to pay under these Terms, your account will be immediately suspended until the payment is re-paid, or the chargeback is cancelled.
7.7. Gift cards. Gift cards are available to buy on the Website and can be used to rent any item available on the Website or purchase any item from a Verified Lender. Once a gift card has been added to your account, the credit shall expire 12 months from the date it was added.
7.8. Promotions and prizes. Any discount codes, prizes or other promotional considerations can be used on any relevant order and shall be applied to the final Rental Fee or purchase price. Any promotional considerations or prize draws may be subject to applicable terms and conditions.
7.9. Credit. If you are entitled to a refund for any reason, you have the option of receiving a full cash refund or you can receive credit on account which can then be put towards renting another item on the App and/or Website or to purchase an item from a Verified User.
8. Notice and takedown policy
8.1. Infringement notices. Any person may contact us by sending us a notice (an “Infringement Notice”) if any content available on the Website or through use of the Service infringes their rights. The Infringement Notice should be sent by email to help@vaulted.co.nz. Please provide the following information in the Infringement Notice:
(a) your name and contact details;
(b) a statement explaining in sufficient detail why you consider that the content available on the Website and/or App infringes your rights or fails to comply with our Acceptable Use Policy; and
(c) a link to or such other means of identifying the problematic content.
8.2. How we deal with Infringement Notices. We will take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.
9. How we handle disputes
9.1. Disputes with Vaulted. If you have a dispute with us relating to the Service, in the first instance please email us and we will attempt to resolve the dispute with us informally.We are committed to addressing and resolving any legitimate concerns promptly and fairly.
9.2. Bank Disputes. By using our services, you expressly agree not to initiate any chargebacks, payment disputes, or similar actions with your bank or payment provider without first attempting to resolve the issue directly with our support team. Engaging in such actions without our prior consent constitutes a breach of these terms and conditions.
9.3. Disputes with other users. Vaulted encourages all users to resolve any disputes directly with each other. If you are unable to resolve a dispute our Disputes Team will try and help you to resolve it. You can contact our Disputes Team by emailing us at help@vaulted.co.nz. You must provide the full details of the dispute together with sufficient evidence of any loss or damage suffered. Our Disputes Team will aim to be in touch 2-3 days from receiving notice of your dispute and do their best to resolve any such dispute but shall have no responsibility to conclude or resolve a dispute. Our Disputes Team operates during the hours of 9am to 5pm Monday to Friday and is closed on weekends and Bank Holidays.
9.4. Providing evidence of the dispute. You must be able to provide sufficient evidence of any loss or damage suffered by you as a result of use of the Service. If you are unable to provide sufficient evidence, Vaulted will not be able to help you mediate or resolve any dispute.
9.5. Dispute timing. All disputes must be raised within 7 days of the rental end date. Disputes must be raised by either party directly between themselves or by emailing help@vaulted.co.nz. Disputes raised more than 7 days after the rental end date will not be considered.
9.6. Vaulted’s decision. Where Vaulted steps in to assist, you agree to accept Vaulted’s final determination of any dispute and pay any amounts owed by you. Any decision made by us in relation to a dispute will not affect your contractual and statutory rights nor right to take legal action before a court of law.
9.7. Social Media. You must not post on social media, online, or make public any information about the dispute before the dispute process has been completed.
9.8. Managed by Vaulted. Any items managed under Vaulted will have an extended dispute time of 7 days. Therefore, Vaulted can report any damage to the Renter or Lender, up to 7 days after the final day of the rental period.
9.9. Invoice Assistance. As a Lender, you must provide valid, dated receipts for any costs you intend to charge to the Renter. These receipts must accurately reflect the incurred expenses and must be presented to the Renter upon request.
If an invoice remains unpaid by the Renter and you choose to open a dispute, Vaulted will assist by pursuing the outstanding payment on your behalf for a period of 30 calendar days. After this period, if payment has not been made, Vaulted reserves the right to discontinue assistance, and you may need to pursue further action independently.
10. Ending our relationship
10.1. If you do not agree to these Terms. If at any time you do not feel that you can agree to these Terms or to any changes made to these Terms or the Service, you must immediately stop using the Service.
10.2. Vaulted’s right to suspend the Services. We may immediately suspend or end your access to and use of the Service if you break or we reasonably suspect you of breaking the Acceptable Use Policy, any other important rule(s), or terms and conditions we set for accessing and using the Service including these Terms.
10.3. Vaulted’s right to delete User Content. Should you or we suspend or end your use of the Service, we may delete your User Content, any other information that you have uploaded to the Service or any other information we hold about you. You will also lose any rights you have to use the Service or to access our content or your User Content. We shall not be liable to any losses you suffer as a result of the suspension or termination of your use of the Service (for whatever reason) and you should therefore ensure that you keep a copy of any information or content uploaded or hosted on the Service, including your User Content.
10.4. Outstanding payments become due on termination. The termination of your use of the Vaulted Service and the cancellation of your Account shall not affect any of your obligations to pay any sums due to us or any other user of the Service.
11. Our liability and responsibility to you
11.1. We are responsible for foreseeable losses only. If we fail to comply with these Terms, we are responsible for any loss or damage you suffered that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you know it might happen.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
11.3. We are not liable for business losses. We only supply the items for domestic and private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
11.4. We do not carry out any verification checks on the items listed for rent on the Service. As such, we do not warrant or guarantee (i) the quality, size or legality of any items listed for rent on the Service or the legality of any User Content made available on the Service, the App and/or Website; or (ii) the truth or accuracy of the items listed for rent or User Content.
12. Other important terms
12.1. We cannot be held responsible for events that happen outside of our control. This includes outages or disruptions of the internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Service, the App and the Website.
12.2. Entire agreement. These Terms and any document referred to in them (as each may be amended from time to time) constitute the entire agreement between you and Vaulted relating to your use of our Services and supersede all prior understandings and agreements between parties. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
12.3. These Terms are between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
12.4. Our right to assign these Terms. Vaulted may assign or transfer our rights and obligations under these Terms at any time. We’ll tell you in writing if this happens and ensure that the transfer won’t affect your rights under the contract. You can only transfer your contract with us with our prior agreement.
12.5. You may not enter into any contract on our behalf or bind us in any way. These Terms are for your benefit only, not for the benefit of any third party of yours.
12.6. New Zealand law governs these Terms. Any disputes that arise out of or in connection with these Terms, the Website or the Services shall be governed exclusively by the courts of New Zealand.
13. Contact Us and Feedback
13.1. How to Contact us. If you need to contact us in relation to these Terms or any other document mentioned in them, please email us at help@vaulted.co.nz.
13.2 Providing us with feedback. We value hearing from our users, and are always interested in learning about ways we can improve the Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
Vaulted Marketplace Commercial Lenders Terms & Conditions
(For Boutiques, Designers, and Businesses Using Vaulted in Trade)
Effective Date: 15 October 2025
Governing Law: New Zealand
1. Introduction
1.1 These Commercial Terms & Conditions (“Terms”) govern the use of the Vaulted platform and services by any boutique, designer, or business acting in trade (“you”, “your”, or “Commercial Lender”).
1.2 Vaulted Limited (“Vaulted”, “we”, “us”, “our”) operates an online marketplace enabling individuals and businesses to list, rent, and manage wardrobe items (“Items”) directly through our digital platform (“Platform”).
1.3 By creating an account, listing any Item, or otherwise using the Platform, you agree to be bound by these Terms, together with Vaulted’s General Platform Terms of Use and Privacy Policy (together, the “Agreement”).
1.4 If you are an individual not acting in trade, you should refer to the Individual Terms of Use instead.
2. Your Relationship with Vaulted
2.1 Vaulted provides the Platform as an intermediary only. We do not act as your agent, partner, joint venturer, or employer.
2.2 By using Vaulted as a business, you confirm that you are operating in trade for the purposes of the Fair Trading Act 1986. You acknowledge that the Consumer Guarantees Act 1993 and sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 do not apply to your use of the Platform.
2.3 You remain solely responsible for your business operations, including compliance with all tax, legal, and commercial obligations arising from your use of the Platform.
3. Listing Requirements
3.1 You may only list Items that you:
(a) legally own or are authorised to rent;
(b) represent accurately and honestly; and
(c) maintain in a condition suitable for rental.
3.2 Vaulted may, at its discretion, edit, suspend, or remove any listing that does not meet its quality, authenticity, or brand standards. This includes, without limitation, counterfeit, mass-produced, or low-quality items, or those that may harm Vaulted’s reputation.
3.3 By listing Items on the Platform, you confirm that:
(a) all details provided (designer, size, condition, RRP, photos, etc.) are accurate;
(b) all Items comply with Vaulted’s guidelines and applicable laws; and
(c) you will promptly update listings to reflect availability, price, or status changes.
4. Platform Integrity and Off-Platform Conduct
4.1 Vaulted is built on trust and transparency. All transactions initiated through Vaulted must be completed through the Platform.
4.2 You must not:
(a) solicit or accept payments or bookings outside the Platform from Vaulted users where they first contacted you on Vaulted;
(b) include links, QR codes, or social-media handles within listings or messages with the purpose or effect of diverting users off-platform; or
(c) otherwise attempt to circumvent Vaulted’s payment or service-fee systems.
4.3 Vaulted reserves the right to recover any lost commissions, fees, or revenue resulting from off-platform transactions through invoicing or debt collection. Serious or repeated breaches may result in immediate suspension or permanent removal from the Platform.
5. Fees and Payouts
5.1 All transactions processed through Vaulted are subject to the following Platform Fees (inclusive of GST):
| Fee Type | Description | Rate |
| Lender Service Fee | Deducted from your payout. Covers platform access, marketing exposure, secure payment handling, dispute management, and customer support. | 15 % |
| Renter Service Fee | Added to the renter’s total at checkout. Covers platform operation, ID verification, and protection systems. | 15 % |
5.2 Payouts are made approximately 5-7 days after the transaction is marked completed to your nominated bank account. Commercial businesses may opt-in to be paid in bulk on the 20th of each month. Vaulted may withhold or offset payouts where:
(a) a booking is disputed or under investigation;
(b) payment from the renter has failed or been reversed; or
(c) you owe any amounts to Vaulted.
5.3 Vaulted may vary the Platform Fees at any time by providing at least 30 days’ notice by email or publication on the Vaulted website. Continued use of the Platform constitutes acceptance of any revised fees.
5.4 All fees are expressed exclusive of GST. GST will be added and payable at the prevailing rate under the Goods and Services Tax Act 1985.
6. Ownership of Data and Customer Relationships
6.1 All data, analytics, communications, and transaction records generated through the Platform (“Vaulted Data”) remain the property of Vaulted.
6.2 You are granted a limited, revocable, non-exclusive licence to access Vaulted Data solely for fulfilling rental transactions.
6.3 You acknowledge that Vaulted users are customers of the Vaulted ecosystem. You must not export, reuse, or purposely directly market to any user outside of Vaulted for off-platform rentals.
7. Marketing and Intellectual Property
7.1 You grant Vaulted a non-exclusive, royalty-free, worldwide licence to use your business name, logo, and Item imagery for the purpose of promoting Vaulted and your listings (including social media, digital campaigns, and PR content).
7.2 You warrant that all materials provided (photos, text, branding, etc.) are owned or properly licensed by you and do not infringe any third-party rights.
7.3 Vaulted may edit or adapt supplied materials solely for promotional or operational purposes.
8. Risk, Liability and Indemnity
8.1 Vaulted acts only as a facilitator of rentals and payment processing. We do not guarantee any outcome, revenue, or the conduct of renters.
8.2 You enter all transactions at your own risk. Vaulted accepts no liability for:
(a) loss, theft, damage, or non-return of Items;
(b) delays or failures by renters to pay fees or penalties; or
(c) the success or failure of any debt-recovery process.
8.3 Vaulted will make reasonable efforts to charge or recover any unpaid renter fees (including through its debt-collection partners), but is not liable if recovery is unsuccessful.
8.4 To the fullest extent permitted by law, all warranties, conditions, or representations not expressly stated in these Terms are excluded.
8.5 Vaulted’s total aggregate liability for all claims under or in connection with these Terms shall not exceed the total Platform Fees paid by you to Vaulted in the three months preceding the relevant event.
8.6 You indemnify Vaulted, its officers, and employees against all claims, costs, losses, and liabilities arising from your breach of these Terms, misuse of the Platform, or infringement of any rights of a third party.
9. Damage, Disputes and Debt Recovery
9.1 Renters agree to Vaulted’s damage and late-fee policies as part of their booking.
9.2 Where damage or loss occurs, Vaulted may:
(a) investigate the claim;
(b) charge the renter’s stored payment method; and
(c) pursue debt recovery on your behalf.
9.3 Normal wear and tear is not considered damage.
9.4 Vaulted is not responsible for reimbursing you where renter payments cannot be recovered despite reasonable efforts.
10. Suspension and Termination
10.1 Vaulted may suspend or terminate your account immediately if:
(a) you breach these Terms or any other applicable policy;
(b) you engage in off-platform transactions or conduct that may harm Vaulted’s reputation; or
(c) you become insolvent, cease trading, or are otherwise unable to meet your obligations.
10.2 You may close your account at any time by giving written notice, provided all active rentals have been completed.
10.3 Termination will not affect any rights or obligations accrued up to the date of termination.
11. Amendments and Notices
11.1 Vaulted may amend these Terms at any time by posting an updated version on its website or notifying you by email.
11.2 Your continued use of the Platform following such notice constitutes acceptance of the updated Terms.
11.3 Any formal notice required under these Terms may be delivered electronically to the email address registered to your Vaulted account.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of New Zealand. You agree to the exclusive jurisdiction of the New Zealand courts for any dispute arising under or in connection with these Terms