Essential Guidelines for Rentals: Responsibilities and Care

Send items as listed:
- Your item must arrive with the renter exactly as you listed it.
- Flag any marks or imperfections to the renter before shipping.
Renter’s responsibility:
- The renter must return the item in good condition.
- If the item arrives to the renter in poor condition, the renter must notify you with photos and return it within 24 hours to be eligible for a refund.
- For assistance, contact team@vaulted.co.nz
Post-rental cleaning:
- Standard cleaning after the rental period is your responsibility as the lender.
- If the item requires specialist care due to marks or damage beyond normal wear, you may charge the renter.
- The amount should be agreed upon between you and the renter, with proof of receipt recommended.
Optional dry cleaning fee:
- For high-value pieces (over $1500 NZD), you can set a specialist cleaning fee on your listing.

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For Lenders